Service & Payment

GTC

Table of contents

  • General conditions
  • Booking of long-term parking authorizations (contract conditions)

General conditions

The following terms and conditions apply to the use of the online portal, accessible at prm.arivo.app or meinprm.com/parken, of ParkRaum-Management PRM GmbH (hereinafter referred to as PRM GmbH):

  1. PRM GmbH provides its customers (hereinafter referred to as users) with the opportunity to obtain information about existing parking offers, to pay short-term parking fees without registering and/or to conclude, amend and terminate contracts for parking products for individual or several parking facilities and to manage these themselves and to contact customer service via the above-mentioned portals after registering and opening a user account.
  2. The user is obliged to ensure that the data provided by him/her is complete, correct and up-to-date. If the data provided changes, the user is obliged to inform us of this. The user can update the data provided himself via his user account. The transfer or assignment of an existing user account to third parties without the express consent of PRM GmbH is not permitted.
  3. The user is obliged to protect his login data for the user account from access by third parties. He must ensure that his password is kept secret and stored securely. If the user discovers misuse of their user account, they must inform customer service immediately (by telephone on +49 (0) 9131 82603-10 or by e-mail to service@prm-parken.de).
  4. Guarding, surveillance, safekeeping and the granting of insurance cover by the parking facility for the parked vehicle are not the subject of a parking contract concluded between PRM GmbH and the user. Even if PRM GmbH personnel are present in the parking facility or it is monitored with optical-electronic equipment (video surveillance), this is not associated with any assumption of care or liability, in particular not for theft or damage. With regard to video surveillance and license plate recognition, please refer to our privacy policy. During the period in which the user's vehicles are parked, PRM GmbH shall only be liable for damage demonstrably caused by breaches of duty by PRM GmbH, its employees or agents. Accordingly, PRM GmbH shall not be liable for damage caused solely by natural events, other users or other third parties, in particular as a result of theft or damage to the vehicle. PRM GmbH shall only be liable for breaches of duty in the event of intent or gross negligence, unless otherwise specified below. In the event of simple negligence, PRM GmbH shall only be liable if there is injury to life, limb or health (personal injury) or a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which the user relies and may rely. Except in the case of liability for personal injury and for breaches of duty in the event of intent and gross negligence, compensation shall also be limited to the damage foreseeable at the time the contract was concluded.
  5. The place of performance is the PRM GmbH parking facility used by the user.
  6. If the user is a merchant, the place of jurisdiction for all legal disputes, regardless of the legal grounds, shall be the registered office of PRM GmbH, i.e. Erlangen, unless another place of jurisdiction is prescribed by law.
  7. PRM GmbH is entitled to amend these Terms and Conditions at any time, in particular if adjustments are necessary due to a change in the law or jurisdiction. Amendments to the Terms and Conditions shall be notified to registered users by e-mail immediately and within a reasonable period of time before the amendment takes effect. The consent of the registered users to an amendment of these Terms and Conditions shall be deemed to have been given if no objection is made in writing (by e-mail or fax) within the deadline.
  8. In all other respects, the contractual and parking conditions displayed in the parking facility used by the user shall apply.

Booking of long-term parking authorizations (contract conditions)

General Terms and Conditions for the Booking of Long-term Parking Permits

The booking of long-term parking authorizations in the form of electronic booking and the conclusion of long-term rental contracts for parking space authorizations is subject to the following conditions:

  1. General

Registration: When making an initial request for an electronic booking or for the conclusion of a long-term rental contract, the user must register on the PRM GmbH online portal, create a user account and (depending on the desired parking facility) enter the license plate number of the vehicle with which he/she wishes to use the corresponding parking facility. The user can enter several license plates for different vehicles. PRM GmbH expressly grants the user the right to use the parking facility selected by him in accordance with the respective long-term rental agreement for only one vehicle deposited with a license plate number per concluded agreement at any one time. The user can create and conclude further long-term rental contracts in his user account.

Reservation/booking: By clicking on the "Book now", "Conclude contract now", "Register now" or "Register here" button, the user is asked to enter the desired parking space and, if applicable, the contract term and to select the desired long-term parking product. The user must select one of the available payment options for payment of the monthly rent displayed. By clicking on the button "Binding booking", "Conclude contract for a fee", the user concludes a long-term rental contract with PRM GmbH and authorizes the automated monthly collection of the rent via the payment medium selected by the user. The minimum monthly amount is €1.00, provided that at least one chargeable parking transaction has been completed in this month.

If a special rate is booked with a prior rate request, a contract is only entered into when any required documents have been uploaded in full together with the rate request. Termination of special contracts: If the user has booked a special tariff, the user is obliged to terminate the booked contract in writing to PRM GmbH when leaving the company. The notice periods specified in the tariff conditions apply.

Revocation of payment by the user: If a customer disputes a payment, the dispute fee will be charged to the customer account in any case. The customer is free to comment on a statement in writing at service@prm-parken.de.

Revocation by PRM GmbH: PRM GmbH is entitled to review the long-term rental contract within seven days of the binding booking by the user and, if necessary, to revoke it in text form, stating reasons. If PRM GmbH revokes the long-term rental contract and the user has already used the parking space entitlement of the booked long-term rental contract, PRM GmbH will charge the time from the booking to the revocation on a pro rata basis. If the user has not made use of the parking space entitlement of the booked long-term rental contract prior to revocation by PRM GmbH, the user shall not incur any costs.

Conclusion of contract/payment: A booking confirmation will be sent to the user in text form by e-mail after the booking has been completed; the VAT applicable at that time will be shown on this confirmation. Upon request, a monthly/annual invoice will be sent to the user in text form by e-mail. No additional fee will be charged for this transmission. The value added tax shall change when the relevant statutory regulation comes into force, without the need for a declaration of change by the parties.

Any incorrect debits will result in the customer's account being credited with the corrected amount after a written objection has been submitted to PRM Customer Service, i.e. at service@prm-parken.de. In the event of termination, the customer will receive the correct account balance after PRM has checked it.

Applicable law/jurisdiction agreement: The provisions of the law of the Federal Republic of Germany shall apply exclusively to the booking of parking authorizations. The parties agree that the place of jurisdiction for all legal disputes, irrespective of the legal grounds, shall be the registered office of PRM GmbH, i.e. Erlangen, provided that the user(s) are merchants, legal entities under public law or special funds under public law and no other place of jurisdiction is prescribed by law.

  1. Special regulations

Parking space: If PRM GmbH does not revoke the rental contract within the specified period, it is obliged to provide the user with a parking space in the selected parking facility for the selected rental period and for the license plate number selected and registered by the user in return for payment of the fixed monthly rental fee specified at the time of booking. If available and unless a contingent for several vehicles has been booked, only one parking space can be used per parking contract. There is no entitlement to a specific parking space in the booked facility.

Access medium: All access media (e.g. code cards, authorization cards, entry and exit chips, etc.) provided to the user are not transferable to third parties and must be stored carefully by the user. The access media shall remain the property of PRM GmbH. The access medium will be sent to the user by post by PRM GmbH upon conclusion of the contract. It must be returned by the user to PRM GmbH no later than ten days after termination of the parking authorization. PRM GmbH considers the respective owner of the access medium to be authorized to use the vehicle and parking space in question. PRM GmbH is entitled, but not obliged, to check this authorization. The loss of an access medium must be reported to PRM GmbH immediately. If the customer culpably loses such an access medium, PRM GmbH shall replace the access medium in return for a flat-rate reimbursement of expenses of five euros. The customer shall be entitled to prove that PRM GmbH has incurred a significantly lower loss than the flat-rate reimbursement of expenses claimed.

Rental price/default of payment: If the user wishes to park vehicles other than those registered in the parking contract in the selected parking facility or wishes to park more vehicles than the booked quota, the applicable short-term parking tariff will be charged for these vehicles. In the event of a return debit note, the user must pay PRM GmbH a return debit note fee of €4.50 per return debit note plus statutory VAT, where applicable, unless the user is not responsible for the return debit note or can prove that a lower loss has been incurred. If the customer is culpably in arrears with the payment of at least one month's rent, PRM GmbH shall be entitled to deny the customer access to the booked facility until the customer has settled the outstanding claim against PRM GmbH. PRM GmbH shall check at regular intervals whether the fee for the use of parking spaces is still customary for the location or otherwise appropriate. In the event of a change, PRM GmbH shall inform the customer immediately and within a reasonable period of time in text form of the additional or lower amount to be paid before the price adjustment comes into effect and of the amount of the future rent to be paid. In this case, the user has an extraordinary right of termination.

Violation of the contractual and parking conditions/danger: In the event of a culpable violation by the user or an authorized user of a user's vehicle of the contractual and parking conditions of the parking facility posted in each case or other disturbances of possession, PRM GmbH is entitled to have the vehicle(s) towed away at the user's expense. PRM GmbH is also entitled to remove the vehicle(s) from the parking facility in the event of urgent danger.

Termination of the contract: The long-term parking permit can be terminated by either party in text form or online and without stating reasons with a notice period of four weeks to the end of a calendar month. Prior to the start of the rental period, the user may cancel the rental agreement without notice and without stating reasons. The user also has the right to extraordinary termination of the contract from the time of the information sent in text form regarding a price adjustment and/or change to the contract and setting conditions by PRM GmbH until these changes take effect, but at least one week from receipt of the information in text form. The date of receipt of the notice of termination by PRM GmbH shall be decisive for compliance with the deadline for this extraordinary termination. If PRM GmbH derives its right to rent parking spaces from a contract with a third party (e.g. lease or management contract) and this contract (main contract) ends, PRM GmbH shall be entitled to terminate the contract with the user extraordinarily without observing a notice period as of the date of termination of the main contract. Claims by the user due to premature termination of the contract are excluded. PRM GmbH shall refund any overpayment of rent to the user without delay, but at the latest within ten days of the termination of the contract with the user.

The following applies to a change of landlord: If the parking facility continues to be operated by a third party (new operator) immediately following the termination of the main contract, PRM GmbH may transfer the contract with the user to the new operator of the parking facility with effect from the date of termination of the main contract (change of landlord). In this respect, PRM GmbH shall inform the user of any change of landlord in good time before termination of the main contract. The user is entitled to terminate the contract extraordinarily without observing a notice period as of the date of termination of the main contract. PRM GmbH shall refund any overpayments of rent to the user.

In addition, the user expressly agrees to the transfer of the rental relationship in the event that he does not terminate the contract for cause and to the associated transfer of his personal data, such as name, address, date of birth, license plate number of his vehicle(s) as well as the contract and billing data to the new operator. In addition, the information on data protection regulations applies.

Each contracting party is entitled to terminate the contract without notice for good cause. Such good cause shall be deemed to exist for PRM GmbH in particular if the user again and/or repeatedly violates the contractual and parking conditions of the respective parking facility despite a warning, unless the user is not responsible for the violation.

The user is obliged to remove the parked vehicle(s) from the facility immediately after expiry of the parking authorization and to pay outstanding claims from unpaid parking fees to PRM GmbH. If the user fails to comply with his obligation to vacate the facility, PRM GmbH shall be entitled to remove the user's vehicle(s) from the facility following a prior written request, setting a reasonable deadline and threatening to vacate the facility. The user shall bear the costs of evacuation, storage, recycling and disposal, unless the user is not responsible for the failure to evacuate, store, recycle and dispose of the vehicle(s).

Miscellaneous: The provision of § 545 BGB on the tacit extension of the tenancy does not apply. If the user continues to use the parking space after the booked period has expired, the contractual relationship is therefore not extended for an indefinite period.

Status 08/2025